Policies
Cancellation and refund policy
This cancellation policy applies to all bookings made with us at Neo Classic Cruise and Tours.
At a glance
Summary in plain words
- More than 48 hours before departure, a cancellation is eligible for a refund after applicable payment gateway charges and processing fees are deducted.
- Between 24 and 48 hours, cancellation charges apply; the deduction depends on the trip category and operational commitments.
- Within 24 hours of departure, there is no refund. A no-show receives neither a refund nor rescheduling.
- Requests to reschedule depend on seat availability and operational approval; rescheduling charges may apply.
- If we cancel or change a trip for the reasons below, we offer a rescheduled trip or a refund as per company policy.
- An operated trip on an approved alternative route does not qualify for cancellation or refund solely because it did not enter the sea.
- Approved refunds go to the original payment method and may take approximately 10–15 business days, depending on banking and payment gateway procedures.
On this page
Full policy
Cancellation by a customer
More than 48 hours before departure: you are eligible for a refund after deduction of applicable payment gateway charges and processing fees.
Between 24 and 48 hours before departure: cancellation charges apply. Depending on the trip category and operational commitments, either a fixed cancellation fee or a percentage of the booking amount may be deducted from the refund.
Within 24 hours of the scheduled departure: no refund is provided.
No-show: failing to report for boarding on time is treated as a no-show. No refund or rescheduling is provided in this case.
Rescheduling
Requests to reschedule depend on seat availability and operational approval. We reserve the right to apply rescheduling charges according to the timing of the request and the trip category.
Cancellation or rescheduling by Neo Classic
We may cancel, delay, shorten or reschedule a trip because of adverse weather, rough seas, heavy rain or strong winds, tide-related operational limitations, technical issues, government or maritime authority restrictions, safety concerns, insufficient passenger count, or other unavoidable operational circumstances. In these situations, we offer either a rescheduled trip or a refund as per company policy.
If the trip operates on another approved route or under a modified operational plan because of sea or weather restrictions, it is treated as an operated trip. It does not qualify for cancellation or refund solely because the cruise did not enter the sea.
Refund processing
Approved refunds are processed to the original payment method. Processing may take approximately 10–15 business days, depending on banking and payment gateway procedures. Payment gateway charges, convenience fees and other non-recoverable transaction charges are non-refundable.
How to request cancellation
Submit the request through an official communication channel and include your booking details. Email: mail@classicvoy.com.
Force majeure
We are not responsible for cancellations, delays, route modifications or operational interruptions caused by events beyond reasonable control. These include, but are not limited to, natural disasters, severe weather, government restrictions, strikes, pandemics and maritime authority directives.